Refund Policy

At TellyLad, we stand behind the quality of our IPTV services. This Refund Policy outlines our commitment to customer satisfaction and the terms under which refunds are issued.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all subscription plans. If you're not satisfied with the service within 7 days of activation, we'll refund your payment in full — no questions asked.

2. Free 24-Hour Trial

Before subscribing, you can request a free 24-hour trial to test the service on your devices. This allows you to evaluate channel quality, streaming performance, and compatibility before committing.

3. How to Request a Refund

To request a refund:

• Contact us via WhatsApp or email within 7 days of activation.
• Provide your account email and transaction reference.
• Refunds are processed within 5–10 business days to the original payment method.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Account sharing: Credentials shared with multiple users resulting in account suspension.
• Policy violations: Breaches of our Terms of Service.
• Insufficient internet speed: Issues caused by your own connection (we recommend minimum 10 Mbps for HD, 25 Mbps for 4K).
• After 7 days: Refund requests made beyond the guarantee period.
• Incompatible devices: We clearly state supported devices; please check before subscribing.

5. Partial Refunds

In exceptional circumstances (e.g., extended service outage affecting your subscription period), we may offer partial refunds or subscription extensions at our discretion.

6. Payment Method

All refunds are returned to the original payment method used for the purchase. Processing times depend on your bank or payment provider.

7. Contact Us

Questions about refunds? We're here to help:

• WhatsApp: +44 7564 977430
• Email: hello@tellylad.co.uk